Certificate in Information Technology and Client Support




  • Auckland Queen Street

    Mar 23 - Sep 18, 2020

  • Auckland Queen Street

    Jul 20 - Nov 20, 2020

  • Rotorua

    Apr 28 - Oct 23, 2020

    • Credits:


    • Method:

      Full-time / Part-time Evening





This course is available part-time in the evening at our Queen Street campus for the intake commencing March 23 and at our Rotorua campus for the intake commencing April 28. 

The only thing certain in today’s workplace is change. 

Stay ahead of change and set yourself up for a career with a future with this short, sharp Certificate in IT and Client Support.

The great all-rounder

In just 16 weeks, you’ll learn the practical skills and technical smarts you need to land a job in the fast-growing and lucrative IT sector. From networking and operating systems to hardware and scripting, this NZQA-accredited programme is your gateway to the IT world – and a career that will take you places.

What you'll learn:

  • The fundamentals of computer technology, installation and configuration
  • Troubleshooting PCs and related hardware
  • Basic networking and scripting
  • Installing/configuring operating systems

Learners receive guidance from our team of experienced lecturers in a practical learning environment.

What you'll learn

Scripting for systems administrators

Pull together knowledge from Commands and Procedures, as well as some web integration. Basic understanding of different software languages HTML, CSS and Javascript.


Identifying, using and connecting hardware components and devices including troubleshooting and maintenance. Troubleshoot PC and mobile device issues including application security support. Install and configure laptops and other mobile devices. Follow best practices for safety, environmental impacts, and communication and professionalism.

Operating systems

Install and support Windows Operating Systems including command line & client support. Understand Mac, Linux and Mobile Operating Systems.

Introduction to networking

Troubleshoot device Explain types of networks and connections including TCP/IP, WIFI and SOHO. Compare & contrast cloud computing concepts & setup client-side virtualization and network issues.

What you should know


HWiNFO, CPU-Z, Microsoft Office, Windows 10 (base machine), All Microsoft operating systems, Linux operating system, Microsoft web expression, etc.


DMM (digital multimeter), ESD mat, PC maintenance tool kit, crimping tool, switched mode power supply (SMPS) tester, IP cleaner, safety equipment, access point, broadband router, LAN switch, computer with required software and inbuilt utilities


Domestic students

$3,329.28 + $170 Student Services Levy

(Eligible for 'fees-free' study)

International students

$6,500 + $850 course fee

Entry Requirements

Applicants require 48 NCEA Level 2 credits in best four subjects, or completion of an appropriate qualification at an NCEA Level 3 equivalent, or suitable industry/ computing experience.

If applicants cannot meet these requirements, they may be interviewed and considered on a case-by-case basis.

If an applicant's first language is not English, they must demonstrate English language proficiency at the level of IELTS 5.5.

International students need to be at least 18 years old.

After graduating from this course, join our Diploma in Networking programme, then progress on to the Diploma in Cloud Technology and build your career in one of the best-paid jobs in the world. Keep upskilling and adapting in this booming sector, and your potential earnings could be eye-watering.

With additional practical experience, graduates can sit the following exam: CompTIA A+ (220-1001 and 220-1002).

  • 32


  • 6


In this hands-on, practical course, gain a grounding in network architecture, move on to routing and switching essentials and learn how to scale networks for...

  • 32


  • 6


In this hands-on, practical course, gain a grounding in network architecture, move on to routing and switching essentials and learn how to scale networks for...

  • 32


  • 5


Become a mobile application developer or entry-level web developer. Graduates either become freelancers creating some wicked apps, or choose to develop even...

  • 16


  • 5


Become a database developer, by allowing us to teach you valuable and practical skills in SQL. You'll learn how to create the vital link between a business and...

Qualifications are issued by Yoobee Colleges. Yoobee Colleges is a Category 1 Provider, the highest rating a school can be awarded by the Government.

Term dates are subject to change, pending enrolment numbers, availability and any unforeseen funding fluctuations. Yoobee Colleges reserves the right to modify schedules to make sure the College runs well and student are offered the best learning experience.

Interested in kicking off your career?

Our brochure explores everything you need to know including an outline of study options, key information about enrolment, and all our campuses spread around New Zealand.

Following the Government announcement, New Zealand is moving to Alert Level 4 in response to COVID-19. This means all our campuses will be shut to students from Tuesday 24 March 2020 for four weeks. We have invested in digital tools in order to stream the delivery of all of our programs and we foresee minimal disruption to our current and future students. Delivery of streamed online classes begins on the 6th April. Please go to our parent company, UP Education for further information